United StatesShop online & get your groceries delivered directly to your door in as fast as 30 minutes. Plus, your first three grocery deliveries are free! And it's safe—contactless delivery is available. Instacart delivers fresh food, drinks, and household items the same day all across the US. Download the app to see what stores are available in your zip code. Prefer to pickup? Order online and pickup at your local store, where it will be waiting for you when you arrive. Ordering made easy 1. Enter your zip code 2. Shop stores for groceries, household items, electronics, and more 3. Add your items to your cart and place your order 4. Chat with your shopper in real time to make any changes to your order 5. Relax while you you wait for your delivery to arrive 6. Enjoy your items while you save time & money Contactless delivery Order safely from your home and get your groceries delivered to you same day. Our 100% contactless delivery helps to ensure you and your shopper stay safe. Find your favorite products Get fresh produce, late-night snacks, and even alcohol delivered to your door. Don’t forget essentials like toilet paper, other household items! And your shopper will ensure that fragile items like eggs and glass bottles are always handled with care. With Instacart, you can: • Find exclusive deals & coupons • Creating shopping lists • Reorder your favorite products • View nutritional information & filter by diet Where to shop with Instacart Shop from your favorite stores - Aldi, Publix, Costco, Safeway, Wegmans - and nearly 40,000 other retail locations across North America. Download to see what stores are available in your zip code. Terms and conditions apply. See details: https://www.instacart.com/help/section/360007996832
Failed cancellation and overcharge
I tried to cancel instacart + in 2023 and thought I was successful. I went back into the account a month later to delete my account and delete the app but my account was still active. I placed one final order and remembered why I wanted to cancel: every single item is up charged from the base grocery store rate. At least 20% more expensive than grocery store prices. Not worth it if you live remotely close to a grocery store. Then I went into the app and tried to cancel my membership again. Thinking I was successful, I deleted my account. Imagine my surprise this year when I see my credit card bill with ANOTHER instacart + membership fee. After calling customer service, I was informed that I could only get a refund if I cancelled within 5 days of account renewal. I check my credit card bill monthly and had little chance of catching the 5 day window. So, now I am down $200 and more annoyed at Instacart than I was last year. Do not download this app and do not sign up for instacart +. You will never be able to escape.
United StatesUNAUTHORIZED CHARGES!!!!
This app is a SCAM and will change you for services not approved. They charged my account $99 for a subscription I NEVER APPROVED. BIG SCAM!!! Watch your account when ordering from them or Simply just don’t. Customer service agents have a strong Accent and can’t understand what they say. When ordering fruit they give you the old items that are going bad already. Definitely not worth it.
United StatesApp and backend people are terrible at their job
You can hardly understand anything all the customer service agents say and in my experience I paid with food stamps and they say it’s fraud and they can’t do anything about but when I call my local office they say my card is fine nd I can use . I also know it isn’t fraud and my card can be used with in other stores. The refunds take 5bussiness days stay away unless you have money to burn!
United StatesOk
Every time I use it changes me twice and then I have to wait for them to put the second change back
United StatesCan’t get delivered orders
Update: I’ve spoken to several actual persons and no one has managed to fix my issues. They basically “kick it upstairs” for someone else to look at, but it never gets fixed!! At this point, almost 2 months, I’m ready to cancel and demand a refund. Seriously, this is ridiculous! They offer no help whatsoever! I’ve had Instacart for years now, no problems and I would have given it 5 stars. For the last month I’m not able to get anything delivered from any store. States that there are “no service times available” for me, but friends have no problem. I can do pickup, but due to circumstances I can’t control, I need it delivered. I’ve spoken to a live person and I’ve chatted with an online associate twice. No one seems to be able to help me. Ive deleted, downloaded again… and still the same message. So at this point…2 stars is all they get.
United StatesTotal rip off.
When an order is wrong they won’t credit back the money. They give you a credit. But when you go to use your credit it’s expired and they keep your money. They list me as a customer
United StatesItems disappearing from cart
App was fine in the past but now almost every time I order, items disappear from my cart. They need to fix this glitch. Today I’m missing 4 items minimum, and those are just the ones I noticed were missing, since there’s no record of them even being part of my order.
United States
May 13, 2024
May 13, 2024
May 13, 2024
Getting fresh groceries delivered on your schedule means our app is always evolving. With this update, we've fixed a few underlying issues to give you the most seamless experience possible. Happy shopping! Bug fixes and performance improvements!
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