Buy now pay later, with Afterpay Afterpay offers app-only shopping benefits to give you more access to the brand deals you love. Shop online and in-store in the Afterpay app and split the cost of your orders - pay in 4 interest-free* payments. With our shopping app you can browse stores, brands, products, discounts, and gift cards across fashion, beauty, home, toys, tech and more. New brands and deals added daily! Check out our 700k+ five-star reviews for more reasons to start shopping on Afterpay. NEW Pay it in 6 or 12 months** Get more payment flexibility from Afterpay with monthly payments. Now you can choose to shop big-ticket items on your list and pay over 6 or 12 months at participating brands. Exclusive shopping Pay in 4 at more of your favorite brands, only in the app. Our app-only brands feature app-only categories, including fashion and tech. Explore daily curated shopping guides and inspirational content to see what our editors are shopping now. Browse a large selection of gift cards for top brands that you can buy now and pay later for. Manage your orders Review current and past Afterpay orders and payments history. Change your payment schedule or pause payments when you report a return. Link Afterpay to your Cash App account and manage your orders in Cash App. Get sale and price drop alerts Receive push notifications when your favorite brands go on sale and get price drop notifications on items you love. Save them in-app and we’ll alert you when the price drops so you don’t miss a deal. Use Afterpay in stores Find shopping, travel, tech and beauty retailers offering Afterpay in stores, and shop confidently knowing how much you are pre-approved to spend. Just open the app and simply add your Afterpay card in your virtual wallet and tap to purchase. Increase your spending limit Unlock more when you’re shopping with the Afterpay app and pay on time. We’re committed to making sure that our community feels empowered and in control of their finances by promoting good spending and budgeting behavior. 24/7 customer support Get support anytime you need by using our customer support chat, available anytime, only in the app, and access FAQs. By using the Afterpay app, you agree to the applicable Terms of Use (https://www.afterpay.com/en-US/terms-of-service) and Privacy Policy (https://www.afterpay.com/en-US/privacy-policy). *You must be 18 or older, a resident of the U.S. and meet additional eligibility criteria to qualify. For access to in-store, additional verification may be required. Late fees may apply. View our installment agreement for complete terms: https://www.afterpay.com/en-US/installment-agreement. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license. **You must be 18 or older, a resident of the U.S. and meet additional eligibility criteria to qualify. Loans through the Afterpay Pay Monthly program are underwritten and issued by the First Electronic Bank, Member FDIC. A down payment may be required. APRs range from 6.99% to 35.99%, depending on eligibility and merchant. As an example, a 12 month $1,000 loan with 21% APR would have 11 monthly payments of $93.11 and 1 payment of $93.19 for a total payment of $1,117.40. Loans are subject to credit check and approval and are not available in all states. Valid debit card, accessible credit report and acceptance of final terms required to apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Complete terms can be found here (https://www.afterpay.com/en-US/loan-agreement).
Something’s Wrong!
Afterpay deserves 10 stars in my opinion. It’s one of the most convenient way to make purchases and pay over time. However, Afterpay Plus is no longer available and I cannot make anymore online or in-store purchases. I keep getting the same alert that says “Afterpay is currently not available at this store” I only deal with merchants that accept Afterpay and I’ve made ALL of my payments on time. I sent a message on Wednesday and they promised to reach out within 24 hours. Guess what? It’s Friday and I haven’t received any response. Please help!
United StatesBad customer service
The fact the customer service doesn’t work is very disappointing cause is crazy they keep taking money out but none of the amounts have to do with my order and they don’t respond either already $50 dollar out my account for what
United StatesDon’t Like the Changes
I used to use Afterpay all the time but they no longer accept American Express and that’s the only credit card I use for online shopping. It’s a shame because it made shopping online so convenient, maybe too convenient. lol
United StatesThe way you punish for missed payments is unethical
I had a $400 spending limit. Missed one payment. When I got the money, I paid off EVERYTHING. Dropped my limit to $50 AND I CAN’T EVEN USE IT! If this is not mended I will be filing a complaint with the BBB!
United StatesHorrible customer service
I recently had an issue with a payment that came out of my bank account but did not show as being applied to my Afterpay. I contacted the customer service and inquired as to where the money went and they could not answer that. All they said is we do not process refunds. I continued to try to find where the payment had gone and even sent them a screen shot of my bank statement showing the payment coming out. After going back and forth with them to try to get them to understand the issue they still could not answer where the money went. Even if the payment was charged by mistake they should have a record of where it was credited and be able to answer a simple question. I have used Afterpay multiple times and liked it very much until they took almost a hundred dollars from me and can’t tell me where it went. Absolutely ridiculous and the worst customer service I have ever experienced.
United StatesWorst company to deal with! STAY AWAY
Customer Experience Officer(Afterpay) 17 May 2024, 04:39 AEST Hello Philip, As previously stated, we did not receive any inquery from you regarding your Afterpay account. There may have been a glitch within your email that prevented it from being delivered. If you send an email to Afterpay we automatically send you a reply acknowledging your query and providing a timeframe for a response. As you have confirmed that you did not receive this email, it is very likely that it was not sucessfully sent. Aside from these circumstances, you account was overdue for two different payments 2 weeks apart, and returning an item or requesting an extension does not immediatley opt you out of your installment agreement. I apologize as I understand that this is not the outcome you were hoping for. We consider your complaint resolved as we have addressed your concerns in accordance with our policies and procedures. If you have any other questions regarding any issue we have not yet addressed please let me know. Thank you, Samantha Afterpay Customer Resolution Team 17 May 2024, 03:50 AEST AGAIN. You never read the email regarding the issue when you had ample time to do so and now state that you “didn’t see the email.” I am not the only unfortunate customer that you’ve done this to. Your terms are invalid if you breach contract in which you did. BBB will have full note of this along with the conversations herein. I’m prepared to take this much further and will do so as well as within social media to shed more light. I am very well versed in SEO to ensure the information reaches the necessary amount of views. You disregarded my email stating the return issue and that the merchant had not marked as received which was an internal issue eBay fought on my behalf- they were communicating (something you all did not do at all). I also informed you of fraud on my payment account in which your app would NOT allow me to change my payment method. Your terms are erroneous since you’ve breached contract. I am prepared to file a false advertising claim at this time with the relative information herein. Best Regards,
United StatesOnly 3 stars for me
Don’t get me wrong I do love this after pay and it is a life saver!!!!! BUT for Amazon after pay tried to make me pay more than what my actual order was. I know a lot of yall are going to be like well she doesn’t know how to use it or my balance is too low. No…. It’s not low and I do know how to use the app it’s only Amazon that does that. Say I want to use after pay for an order that’s $117 (which I currently am) after pay wants me to pay $132.66 …which doesn’t make sense. Idk weird app when it comes down to certain purchases. Amazing for Temu, shien and other small apps.
United States
May 20, 2024
May 19, 2024
May 18, 2024
We’re always improving our app to make it easier for you to use, so be sure to update it regularly or just turn on automatic updates. Bug fixes, new Shopping features, and performance improvements are included in this release. Loving the Afterpay app? Let us know by leaving us a review on the App Store.
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