The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a Securus Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last call attempt to a number • Block or unblock calls • Enroll in AutoPay or TextPay • Update or change credit/debit card information Securus Debit – deposit funds to this account for your contact to use for: • Calling any number they choose • Purchase music, games and movies for their tablet • Schedule and pay for a Video Connect session • Purchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™ • Sign up, purchase ‘stamps’ • Send and receive messages • Send and receive eCards - digital greeting cards to encourage and uplift • Attach photos to messages • Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact • Multiple attachments – attach up to 5 eCards and photos to your message • Transfer stamps to your contact or prepay for them to reply • Send a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability
App isn’t working
Won’t let me create an account
Junk with pop ups and Bluetooth interruption
New update: oh good, so they didn’t fix the pop up, but now if you kill the backgrounding you have to log back in again and the pop up restarts. This is an awful app, by a truly reprehensible company. They don’t care about what works and what’s good; we’re at their mercy regardless. Trash. They have an awful pop up every time you log in that screws up whatever you’re in the middle of doing. Also, if you’re listening to Bluetooth music or podcasts, this app will interrupt and severely reduce the quality of the sound and alter the connection.
Fix ur app now!!!!
Horrible app
Terrible
Made an account and I created my password for it and upon creating the pass word and attempting to login, it states the password used is incorrect. I’ve tried this 3 consecutive times to no avail. Terrible app.
Horrible
Downloaded yesterday and installed today! Signing on is just too much!! I use that same password and emailed I signed up with but it stares it’s incorrect even my security questions are incorrect and I know that’s lie!! I will not let this app stress me. Go use Connect Network GTL and just talk to your love one…. I brought only 10stmps to test and glad I spent just $4.40 they won’t get another DIME I’ll put that on my phone..
For inmates
This app hasn’t been working for my husband on his end he’s incarcerated, in Arizona prison he says it always kicks him out for hours and hours but works fine on my end!!!
Problems
Continuous problem attempting to use this app. It will not recognize my login information at all. Also continuous problem trying to reach any human to speak with a Securus.
Bug fixes and improvements.
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