United StatesIntroducing the all-new My Optimum app Find what you need in the palm of your hand and manage your Optimum account right from your phone. With the My Optimum app you can: • WiFi Management and Internet Troubleshooting Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot internet issues. Find outage detection, helpful tips to optimize your speed and network. Plus, get updates and notifications regarding your Optimum account, reported outages, or bill reminders. • Quick and Easy Bill Pay Make sure bills get paid on time, every month with Auto Pay or make a quick and easy one-time payment at your convenience • Optimize your Speed Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless. • Personalize your Experience Effortlessly manage your home Wi-Fi network and your devices—anytime, anywhere. Create a customized profile for each family member and organize devices by the people that use them most. Plus, monitor and track usage and screen time across all the devices in your home.
Poor connection or none at all.
I started receiving internet interruptions on certain devices but now others recently. It’s like it picking and choosing randomly what it allows to connect to the internet. It’s quite frustrating.
United StatesInconsistent at best
We stream our tv shows and at least 3-4 times per hour our internet connection is lost. This is not right. The router is literally right next to our tv. We also lose connection to our phones as well.
United StatesBad connection.
Very bad wifi. Constantly needs attention.
United StatesCustomer Service and Services
Don’t waste your time with this company they are terrible people trying to scam you out of your money for terrible services and lie and fraud steal your money stay away
United StatesGreat internet connection
Love the download speed and that my online games run smooth
United StatesData usagw
I hate that the little animation upon opening the app takes so long. It is unnecessary. I also wish there was a way to see exactly how much data my household uses compared to the amount we pay for
United StatesWorst app ever
I don’t know what everybody else sees when I open this app but when I open it up, the only thing I see is Pay My Bill and they thank me for being on auto pay. I can’t get into any of my features, like to check my phone call log or messages nothing
United States
We've improved billing! - You can now add checking accounts directly through the app - Bug fixes and other enhancements
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