United StatesLiveBarn provides Live and On Demand Streaming of amateur and youth sporting events. LiveBarn streams from over 3,000 playing surfaces across the US & Canada, covering ice hockey, baseball, basketball, volleyball, soccer and lacrosse. A LiveBarn monthly subscription is required to utilize the LiveBarn App. The LiveBarn App enables subscribers to watch unlimited Live & On Demand broadcasts from any installed location. The Venue Locator makes it easy to search and favorite your most frequently watched venues. Users can share, save and submit unlimited highlights via text, email or social media. LiveBarn subscribers can easily navigate between different viewing options, choosing to watch via automated tracking or controlling the screen through the panoramic view. Coaches benefit from being able to use video to improve both individual and team performance. Parents and Grandparents can watch and stay connected to the action from anywhere. All users, including athletes, can quickly share, store and create memories, capturing all of their favorite highlights forever. LiveBarn also has a dedicated customer support team ready to help users with all of their needs.
Used to work but now broken for weeks
When I first subscribed a few months ago, the service worked great. Camera quality is decent enough at our hockey rink and the ability to toggle between the Auto and Pano camera options was useful. Also, the VOD (video on demand) feature worked. However, in the past 1.5 months, the ability to toggle between Auto and Pano has disappeared, and now your only option is to watch in Pano. This means using your fingers to follow along with the game, and it also means you can no longer watch on TV as the Pano angle makes it impossible to see anything. VOD no longer works either - there are no videos being stored. On top of that, the camera has been down for a couple of weeks at our venue. When you look at the reviews, you’ll notice LiveBarn shift the blame towards the venue when it comes to technical difficulties. The problem with that approach is LiveBarn is the one charging customers, not the venue. The business model is basically to install camera, walk away, blame the venue anytime something doesn’t work and then collect payments. It’s an amazing concept in theory, but executed in a way that unfortunately results in a poor experience. My tip to LiveBarn is to build a standard for each venue - require Auto/Pano toggle, require 30 days VOD, require regular maintenance (LiveBarn trains the venue employees via video to save travel costs) to ensure equipment remains functional. Sure, you might have to increase your costs, but if you can provide a predictable product, folks are more willing to pay. Unfortunately I’m going to cancel because I’m paying close to $30 month for a product that works 40% of the time. Even less when considering half the features don’t even work.
United StatesCool idea but needs work
The idea is cool but the execution is awful. The company doesn't care about making things better for the user. If you own an apple phone, good luck trying to use the slider at the bottom to advance the time. The way they designed the interface is junk as it just grabs the iphone bar at the bottom and you can not use the slider. Also if you try and advance 10 seconds with the button, it disappears once to press it so you have to hit the screen again to get the option back. So if you want to advance 60 seconds, you need to hit the screen 12 times. Not sure why they cant make simple changes for the user
United StatesReviews
Was going to buy but after reading reviews of how bad it is for the obnoxious price you’re charging I’m all set
United StatesVery inconsistent
Customer support is week
United StatesSuper glitchy
Run into constant issues with poor play tracking (cameras will follow refs out of the view of play, pan off play because of movement on the bench etc). The stream video quality is poor, and this is while using fiber internet. Today, the live stream keeps terminating while play is on the ice with a message across the top that live stream has ended and I have to keep going back in just for it to kick me off another 30 seconds in.
United StatesTerrible Customer Service
Don’t believe it when a venue has a sign out saying they are a “Live Barn” venue. I signed up for the service to watch my daughter swim while away on a business trip and the meet was not streamed. I contacted customer service and they said to check with the venue and the venue told me to check with Live Barn. It was a two day meet so I was hopeful it would stream the next day but it didn’t. During my emails with Customer Service I told them this was the only reason I signed up for the service but they didn’t care and didn’t offer a refund. I thought my contact with this terrible company was over and then they charged my credit card again a month later for the service. I contacted Customer Service and they said I had not canceled properly the first time and they would not refund or prorate me any money and proceeded to send me pages and screenshots of legal agreements and terms. This is clearly not a company who prioritizes customers; their only goal is to get your credit card # so they can keep charging it regardless of whether you can use their service.
United StatesScam
Paid $21.00 to watch my grandsons hockey tournament. Then I found out that it is blacked out. No refunds was the answer I got.
United States
Updates to VOD access functions Introduction of support for universal links Support for digital scoreboards for basketball Minor bugs fixes and other improvements
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