United StatesI hate free food (said no one, ever). Join the Familia to enjoy personalized offers, birthday rewards, and exclusive access to content, experiences, and new menu items at El Pollo Loco. With the app, you'll earn points with every qualified food and beverage purchase to redeem for free food - all while climbing up our Loco Tiers. Start as a Pollito and work your way up to a Pollo Loco! Use the El Pollo Loco app to conveniently order from the menu, save your favorites, pay in advance, request delivery, order catering, view tier status, and earn and redeem points for free food. Place an online order and either skip the line when you pick up, or order delivery direct to your door.
Average App and needs improvement
Main issue is redeeming rewards and applying them to an online order never seems to work. Not as easy or fast as other fast food chains apps.
United StatesRewards never work
Anytime you try to redeem a rewards it keeps saying you need to add something to the cart even though you have items in your cart. Very frustrating.
United StatesWorks, but the app is too needy
OK the basics: it works for ordering and allows for some customization. But of all food ordering apps on my phone, this is by far the leader in number of notifications. And sometimes it is hard to figure out why the app is trying to get my attention because when I open the app and jab randomly at the buttons, eventually the notice dot goes away. So yeah, El Pollo Loco all the way for fast non-fried chicken, but the app is like having a needy friend or relative who is always reaching out for validation or money
United StatesEasy app to manage!!
Easy to navigate through the app. Quick and easy to read. Smooth transaction
United StatesGotta Have It
Who doesn’t love EL Pollo so good
United StatesDoesn’t work
App doesn’t function and will never let you log in. Just stays on the same screen forever, 10/10 in uselessness ☝️.
United StatesNeeds Apple Pay, has bad navigation
Tons of other restaurant apps take Apple Pay, pollo loco needs to get with the times. The ordering menu needs a back button, I kept getting kick back out to the main page.
United States
Fine tuning our grills and adjusting our app's seasonings to deliver perfect pollo and an improved experience.
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